These Terms and Conditions (“Terms”) govern your use of our website, located at https://outlet.wovenandwoods.com (the “Site”), and the purchase of any products from us. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.
The Site is operated by Woven & Woods Ltd (“we”, “us”, or “our”), a company registered in England and Wales under company number 09212197 with our registered office at 23 York Street, Twickenham, TW1 3JZ.
1. Eligibility and Accounts
1.1. To place an order on our Site, you must be at least 18 years old and possess a valid payment method acceptable to us.
1.2. If you create an account, you are responsible for maintaining the confidentiality of your account details and password. You agree to accept responsibility for all activities that occur under your account.
2. Outlet Products and Stock Availability
2.1. Products sold on this Site are outlet items, which may include clearance stock, end-of-line products, roll ends, or overstock.
2.2. Due to the nature of outlet stock, quantities are strictly limited. Items added to your shopping basket are not reserved and may be purchased by other customers until your order is fully completed and confirmed.
2.3. We make every effort to display product colors and textures accurately. However, because computer monitors vary, we cannot guarantee that your monitor’s display of any color will completely accurately reflect the color of the physical product.
3. Pricing and Payment
3.1. All prices are listed in GBP (£) and are inclusive of VAT where applicable. Shipping costs will be added at checkout.
3.2. We reserves the right to change prices at any time without prior notice.
3.3. While we try to ensure all pricing on the Site is accurate, errors may occur. If we discover an error in the price of an item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
3.4. Payment must be made in full at the time of placing an order. We accept credit cards and debit cards.
4. Order Acceptance and Contract
4.1. When you place an order, you will receive an acknowledgment email. This email is an acknowledgment of receipt only and does not constitute acceptance of your order.
4.2. A legally binding contract between us is formed only when you collect your goods and we send you a dispatch confirmation email. We reserve the right to decline any order for any reason.
5. Delivery and Collection
5.1. Items must be collected from our designated location within 14 days of receiving your collection notification.
5.2. Risk of loss and damage to the products passes to you upon delivery or collection of the items.
6. Cancellations, Returns, and Refunds
Please see our Refund and Returns policy page for more information.
7. Intellectual Property
7.1. All content on this Site, including text, graphics, logos, images, and software, is the property of Woven & Woods Ltd or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, copy, or distribute any content without our express written permission.
8. Limitation of Liability
8.1. To the maximum extent permitted by law, Woven & Woods Ltd shall not be liable for any indirect, incidental, or consequential damages arising out of the use of the Site or the purchase of products.
8.2. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by English law.
9. Governing Law
9.1. These Terms and your use of the Site are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to These Terms
10.1. We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page and will apply to all use and orders placed after the posting date.
11. Contact Us
If you have any questions about these Terms, please contact us at:
- Email: [email protected]
- Phone: 020 8287 5900
- Address: 6-8 Richmond Hill, Richmond, TW10 6QX