Outlet Returns Policy

Every piece in our Outlet and Clearance range is sold as seen. Its condition, whether that’s a mark, a colour variation, or an end-of-roll length, is reflected in the description and the price. Because each item is unique, we’d always rather you came in and had a proper look before buying.

Buying online for collection

If you buy an Outlet item online to collect from one of our showrooms, take your time inspecting it before you take it away. Once you’re happy with it and it’s in the car, that’s the end of the process. Collecting the item confirms you’re satisfied with its condition.

Refunds and exchanges

Because Outlet stock is sold as seen and checked over at collection, we’re not able to offer refunds, exchanges or returns once an item has left the showroom. This is different from our regular ranges, where our standard returns policy applies.

Your statutory rights

None of this affects your statutory rights under consumer law. If an item turns out to be faulty or not as described, get in touch and we’ll sort it out.

Need help?

Contact us at [email protected] or drop into our Twickenham or Richmond showroom if you have any questions before you buy.